Privacy Policy

Euzupay Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gift card purchasing platform.

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

We collect several types of information from and about users of our Services:

Personal Information

• Contact Information: Email address, phone number
• Account Information: Username, password, profile preferences
• Transaction Information: Gift card purchase details, payment information, recipient email addresses
• Payment Information: Bank account details, cryptocurrency wallet addresses, transaction hashes

Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, clickstream data
• Location Data: Country and region information for compliance purposes

We use the information we collect for various business purposes:

• Service Provision: Process your gift card purchases and deliver them to recipients
• Customer Support: Respond to your inquiries and provide technical assistance
• Security: Protect against fraud, unauthorized transactions, and other liabilities
• Communication: Send order confirmations, updates, and security alerts
• Improvement: Enhance and optimize our Services and user experience
• Compliance: Fulfill legal obligations and enforce our terms of service

We may share your information in the following circumstances:

Service Providers

We engage trusted third-party companies to assist in providing our Services, including:

• Payment processors for bank transfers and cryptocurrency transactions
• Cloud hosting providers for data storage and security
• Customer support platforms for assistance and communication
• Analytics services to understand user behavior and improve our Services

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests and regulatory requirements
• Investigations of potential violations of our Terms of Service
• Protection of our rights, property, or safety, or that of our users

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Access Controls: Strict access controls limit employee access to your personal information
• Secure Storage: Data is stored on secure servers with multiple layers of protection
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Employee Training: All employees receive comprehensive data protection training

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active and for 3 years after account closure
• Transaction Records: Maintained for 7 years to comply with financial regulations
• Customer Support Data: Kept for 3 years after the resolution of your inquiry
• Marketing Preferences: Retained until you opt-out or request deletion

After the retention period expires, we securely delete or anonymize your personal information.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request limitation of how we use your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing, such as direct marketing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements (if applicable)

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Services.

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services.

When you use third-party services through our platform:

• Your interactions with these services are governed by their privacy policies
• We are not responsible for the content or privacy practices of third-party services
• We encourage you to review the privacy policies of any third-party services you use

Your personal information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:

• Implementing standard contractual clauses approved by relevant authorities
• Ensuring recipients are certified under appropriate privacy frameworks
• Conducting due diligence on international service providers

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

If you believe we might have any information from or about a child under 18, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Notify you of material changes via email or through our Services

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@euzupay.io
• Address: Euzupay Inc., 1007 N Orange Street 4th Floor, Suite 1109 Wilmington, DE, 19801 USA
• Data Protection Officer: dpo@euzupay.io

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.