Contact Us
We're here to help! Get in touch with our support team for any questions or concerns.
Get In Touch
Average Response Time:
Email: 2-4 hours | Live Chat: Instant | Phone: Immediate
Send Us a Message
Frequently Asked Questions
How long does it take to receive a response?
We typically respond to emails within 2-4 hours during business hours. Live chat and phone support provide immediate assistance.
What information should I include in my support request?
Please include your order ID, email address associated with your account, and a detailed description of your issue. This helps us resolve your query faster.
Do you offer support in languages other than English?
Currently, our primary support language is English. However, we can provide limited assistance in Spanish and French during business hours.
What's your refund policy?
Due to the nature of digital gift cards, refunds are generally not available once a gift card has been delivered. Exceptions may apply in cases of technical errors.
Our Offices
Headquarters
1007 N Orange Street
4th Floor, Suite 1109
Wilmington, DE, 19801 USA
4th Floor, Suite 1109
Wilmington, DE, 19801 USA
Mon-Fri: 9AM-6PM EST
European Support
45 Innovation Street
London, EC2A 4BQ
United Kingdom
London, EC2A 4BQ
United Kingdom
Mon-Fri: 9AM-5PM GMT
Asia-Pacific Office
78 Tech Boulevard
Singapore 018989
Singapore
Singapore 018989
Singapore
Mon-Fri: 9AM-6PM SGT